How working together helps everyone grow!
By Shanyn Silinski, Marketing Manager
The 20/20 Seed Labs Inc. team has been collaborating with KaizenLAB for over ten years. We recently chatted with Carleen Scott, Client Services Supervisor, about the relationship between the two companies.
With a similar pedigree and origin story, the two are aligned in their business philosophies and approach to evolving client requirements. Both organizations started small, with a desire to meet clients where they were, quite literally, and both have grown to serve their clients and communities across the country. While they have sister companies in Trinidad and Guyana (Kaizen Environmental Services), KaizenLAB is proudly Albertan with one lab location in Calgary and a staffed depot location in Edmonton.
We have customers from a wide range of industries looking for testing,” says Scott, “We know that 20/20 Seed Labs offers a high level of service, competitive pricing and quick turnaround times. Their team has consistently delivered as expected or better.”
Both labs hold very high standards and are accredited, which makes their collaboration beneficial and seamless for clients. They can rest assured that their testing will be handled with care and an eye on quality.
KaizenLAB and 20/20 Seed Labs pride themselves on being able to deliver testing as promised, when promised, with high standards of quality and customer care.
Out-of-the-box thinking leads to innovation.
KaizenLAB’s team was excited when approached about the virtual chain of custody for sample pre-entry. Certain key clients submit large sample numbers with specific testing requirements. Being able to pre-enter the information directly into the LMS (Lab Management System) that is proprietary to 20/20 Seed Labs has several key benefits.
Large numbers of samples can increase the opportunity for errors. With the virtual chain of custody, that risk is reduced significantly. Using the LMS pre-entry, the sample information is then printed on a barcode attached to the sample. The lab knows in advance about the sample and requested testing, and it can be prepared before the sample arrives. The 20/20 Seed Labs sample entry team only has to scan the barcode to receive the sample, and it is quickly moved into the department doing the testing. Questions about the sample can be addressed promptly, and information can be updated digitally.
KaizenLAB’s team feels this innovative and thoughtful approach has positively impacted their clients. Scott also believes it speaks volumes about the value of high-level collaboration, where troubleshooting is proactive (before there’s an issue) rather than reactive (dealing with it afterwards). This approach reduces errors and makes sample management accessible and streamlined.
Importance of accreditation and proficiencies
Accreditations and proficiencies are crucial to KaizenLAB and they are required to let clients know if an accredited laboratory is doing their outsourced testing. The industries they service are very regulated, and they need their testing to be done by an accredited laboratory to ensure they are meeting their reporting requirements.
Working with other accredited laboratories is a requirement in our commitment to our own quality program. As an accredited lab, we must provide our clients the right options for testing when using a competent subcontractor. Accreditation offers the assurance of accurate and defensible data, which is essential in our industry.”
– KaizenLAB Compliance Team
Ongoing proficiencies ensure the labs they collaborate with keep up with the latest skills and technology. There’s a different level of care when dealing with an accredited lab like 20/20 Seed Labs. It helps their client relationships because they can trust that the samples are being tested to very high standards with quality labs. The level of service clients receive at KaizenLAB has to be the same high quality as outsourced labs.
Good communication between the two companies ensures that the clients get more than just quality testing; they get a seamless level of service, which is so important in that trust relationship.
Scott and her team look forward to growing the collaboration and keeping working together, as both companies align with their vision and standards. They are looking forward to new ways to Never Stop Growing!
The collaboration between KaizenLAB and 20/20 Seed Labs combines the strengths of both labs, delivering seamless service, innovative solutions, and rigorous standards that clients can trust. By working together, we enhance efficiency and uphold the high level of care that our clients rely on.”
– Irene De Leon, Client Services & Marketing Coordinator
WATCH: Watch the Journey of a Water Sample
